Customer Service Representative

2 weeks ago


Lewiston, Idaho, United States Cambia Health Solutions Full time
About the Role

Cambia Health Solutions is seeking a highly skilled and compassionate Customer Service Professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Answer incoming calls, emails, and chats, providing accurate and compliant information to our members.
  • Act as a bridge between Cambia and our members, advocating for their needs and providing solutions to their problems.
  • Collaborate with internal teams to resolve complex issues and provide exceptional service to our members.
  • Stay up-to-date on product knowledge, regulatory requirements, and company policies to provide accurate and compliant information to our members.
Requirements
  • High school diploma or equivalent.
  • 6 months of customer service experience in a call center or insurance industry.
  • Proficient PC skills and ability to navigate multiple applications.
  • Ability to apply mathematical concepts and calculations.
  • Excellent multitasking skills, resilience, patience, and a positive attitude.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible work arrangements, including remote work options.
  • Comprehensive training program to ensure success in the role.
  • A supportive and collaborative team environment.
About Cambia

Cambia Health Solutions is a purpose-driven organization dedicated to transforming healthcare. We are committed to making healthcare easier and lives better for our members, employees, and communities. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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