Senior AR Dispute Resolution Specialist

4 weeks ago


Edison, New Jersey, United States Thyssenkrupp Elevator Full time

The role of Senior AR Dispute Resolution Specialist at Thyssenkrupp Elevator is to serve as the primary point of contact for branch-level escalations, resolving customer disputes in a timely and efficient manner.

This position will work closely with area general managers, account managers, and the shared services collections team to drive improvement in accounts receivable (AR) and ensure seamless customer experience.

The ideal candidate will have a strong background in business-to-business customer interactions, collections, and dispute resolution, with a proven track record of driving results in a fast-paced environment.

Key responsibilities include:

  • Reviewing disputed AR balances and collaborating with branch and region management to expedite resolution of outstanding payments
  • Participating in monthly branch and region accounts receivable meetings with collectors and management
  • Assuming frontline collections responsibilities for customer accounts representing the most impactful and problematic AR
  • Collaborating with general managers and account managers to drive resolution to problematic billing and improve the company's success rate in collecting outstanding payments

Thyssenkrupp Elevator is an equal opportunity employer and welcomes applications from diverse candidates.



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