Field Service Expert

7 days ago


Nashville, Tennessee, United States DEX Imaging Full time
Service Technician Position

We are currently seeking a skilled Service Technician to join our team at DEX Imaging. The successful candidate will have a strong mechanical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Job

In this role, you will perform diagnostics, repairs, and maintenance work on copier equipment, ensuring timely and efficient service delivery to our customers. You will also be responsible for documenting service actions, producing detailed service reports, and collaborating with technical teams to resolve technical issues.

Responsibilities and Requirements
  1. Provide exceptional customer service and support during field visits or dispatches.
  2. Manage on-site installation, repair, and maintenance tasks.
  3. Diagnose errors or technical problems and determine proper solutions.
  4. Produce timely and detailed service reports.
  5. Document service and installation actions by completing forms, logs, and records.
  6. Operate vehicle safely and use field automation systems.
  7. Follow company procedures and protocols.
  8. Collaborate with technical teams and share information across the organization.
  9. Comprehend customer requirements and make appropriate recommendations.
  10. Stay up-to-date with job knowledge by participating in educational opportunities and reading professional publications.
Education and Experience
  • An Associate degree (A.A.) or equivalent from a two-year college or technical school.
  • Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
  • Up to 20% domestic travel may be required.
Salary and Benefits$65,000 - $85,000 per year plus benefits package

Join Our Team

At DEX Imaging, we pride ourselves on being a leader in the document imaging industry. We offer a dynamic work environment, competitive salaries, and a comprehensive benefits package. If you are a motivated and experienced Service Technician looking for a new challenge, we encourage you to apply for this exciting opportunity.



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