Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Financial System, Inc. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing a positive banking experience to our customers.
Key Responsibilities- Provide quality customer service and a positive banking experience by handling financial transactions with a professional attitude.
- Determine customer needs, explain and sell financial products and services.
- Participate in branch prospecting efforts to identify new business opportunities.
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, and other banking services.
- Serve as a liaison between customers and operational areas to resolve issues and provide solutions.
- May provide backup to the teller line as needed to ensure seamless customer service.
- Ability to understand directions and adhere to established policies and procedures.
- Able to remain focused and composed in a fast-paced banking environment.
- High School Diploma or equivalent required.
- Internal product and services knowledge required.
- Accurate and proficient math skills required.
- Professional and friendly interpersonal communication skills required.
- Proficient computer skills required.
- Clear thinking and ability to stay focused required.
- Thorough knowledge of banking products and services required.
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency, and humility.
- Two (2) years of banking and/or customer service experience normally required.
- All applicants must be 18 years of age or older.
Competitive salary range: $17.50 - $23.82 per hour.
37.5 hours per week.
Commensurate with experience plus potential for annual merit increase.
Benefits include: 11 paid holidays, paid vacation, medical, vision, and dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts, and more.
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