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Customer Service Representative

2 months ago

Watertown New York, United States Community Financial System, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Community Financial System, Inc. As a key member of our retail banking division, you will be responsible for providing exceptional customer service and support to our clients in a fast-paced and dynamic environment.

Key Responsibilities
  • Provide Quality Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their financial needs.
  • Process Financial Transactions: Handle cash transactions, deposits, withdrawals, and other financial services with accuracy and efficiency.
  • Upsell and Cross-Sell: Identify opportunities to promote our bank's products and services to customers, and refer them to our sales team as needed.
  • Maintain Cash Handling and Security: Ensure the security of customer funds and maintain accurate cash handling procedures.
  • Stay Up-to-Date on Products and Services: Develop knowledge of our bank's products and services to effectively communicate their benefits to customers.
Requirements
  • High School Diploma or Equivalent: Required.
  • Basic Math and Computer Skills: Required.
  • Excellent Communication and Interpersonal Skills: Required.
  • Ability to Work in a Team Environment: Required.
  • Availability to Work Flexible Hours: Required.
Benefits
  • Competitive Hourly Rate: $16.50 - $21.53 per hour.
  • Opportunities for Advancement: We offer a clear path for career growth and development.
  • Comprehensive Benefits Package: Including medical, vision, and dental insurance, 401(k) with generous match, and more.