Fitness Club Ambassador

1 week ago


Staten Island, New York, United States Retro Fitness Full time
Job Description

Job Title: Front Desk/Gym Closer

Job Summary:

Retro Fitness is seeking a highly motivated and customer-focused individual to join our team as a Front Desk/Gym Closer. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership sales and retention, and ensuring a safe and clean environment for all members and staff.

Responsibilities:

  • Greeting and Checking In Members: Greet and check in members as they arrive at the facility, ensuring a warm and welcoming experience.
  • Membership Sales and Retention: Sell membership packages and promotions, and work with members to resolve any issues or concerns.
  • Customer Service: Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Facility Maintenance: Ensure the facility is clean and safe for members and staff, performing daily tasks as assigned by management.
  • Opening and Closing Procedures: Open and close the facility as scheduled, performing necessary tasks to ensure a smooth transition.
  • Adherence to Company Policies: Follow company policies and procedures, including those related to customer service, membership sales, and facility maintenance.

Requirements:

  • Positive Attitude: Possess a positive and upbeat attitude, with a strong focus on customer satisfaction.
  • Effective Communication: Demonstrate effective communication skills, both written and verbal, to interact with members, staff, and management.
  • Multi-Tasking: Ability to multi-task and prioritize tasks to meet the needs of members and the facility.
  • Customer Service Orientation: Possess a customer service-oriented mindset, with a focus on providing exceptional service to members.
  • Punctuality and Responsibility: Demonstrate punctuality and responsibility, with a strong work ethic and attention to detail.
  • CPR/AED Training: Possess CPR/AED training, or be willing to obtain it.
  • Prior Sales Experience: Prior sales experience in a retail setting is preferred, but not required.

About Retro Fitness:

Retro Fitness is a leading fitness center chain with over 120 locations across the US. We offer a variety of fitness experiences under one roof, including traditional strength and cardio options, personalized training programs, and a selection of amenities to keep members feeling accomplished and refreshed.

Why Join Our Team:

At Retro Fitness, we are committed to providing a consistent and innovative customer experience for each member. We are seeking individuals who share our passion for fitness and customer service, and who are dedicated to helping our members achieve their fitness goals.



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