Service Lead
4 days ago
At Lolli & Pops, we're looking for a talented Service Lead to join our team. As a keyholder and member of the leadership team, you'll play a crucial role in ensuring every guest has a positive and inspiring experience in our store.
Key Responsibilities:- Drive store-level financial and operational results by monitoring key performance indicators (KPIs) and taking action to achieve store targets.
- Lead by example and maximize team performance through product knowledge education, coaching, and selling skills.
- Assist in training, developing, and motivating team members.
- Support the Store Manager with paperwork, ordering, inventory management, and maintaining visual and merchandising standards.
- Ensure all policies, procedures, and operational directives are enforced consistently and effectively.
- Exceptional interpersonal skills and a passion for working with people.
- A bias towards action and the ability to lift and mobilize medium to large items.
- The desire to be coached and mentored, with a growth mindset.
- An eye for detail and the ability to multitask.
- A positive attitude and fun-loving spirit.
- Flexible availability and a willingness to work at our busiest times.
- Guest-ication: our guests are at the heart of everything we do.
- Collaboration: we're a joyful mix of unique individuals working together.
- Agility: we're flexible and open to change to be the best we can be.
- Authenticity: we honor what's real and authentic, and give feedback from the heart.
- Betterment: we have a never-ending drive to continuously improve.
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We're committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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