Customer Service Manager

4 weeks ago


South Portland, Maine, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our Front End department, you will be responsible for ensuring exceptional customer service and leading a team of associates to achieve this goal.

Key Responsibilities
  • Lead and manage a team of customer service associates to provide exceptional service to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Ensure compliance with company policies and procedures, including safety and sanitation standards.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Collaborate with other departments to achieve business objectives.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
  • Experience in a retail or grocery environment.
  • Knowledge of customer service principles and practices.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
Physical Requirements
  • Ability to stand for long periods and move frequently throughout the store.
  • Ability to lift up to 25 pounds and push/pull up to 75 pounds.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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