Front Desk Coordinator
7 days ago
At RELIVE Health Vero Beach, we are seeking a highly skilled and detail-oriented Front Desk/Health Center Coordinator to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to maintain confidentiality.
Responsibilities:
- Welcoming patients and visitors by greeting them in person or over the phone, answering or referring patient inquiries.
- Scheduling appointments effectively to optimize patient satisfaction, provider time, and treatment room utilization.
- Notifying the provider of patient arrival, reviewing service delivery compared to schedule, and reminding the provider of service delays.
- Anticipating patients' anxieties, answering questions, and maintaining the reception area.
- Filing and retrieving patient records to ensure availability of treatment information.
- Obtaining, recording, and updating personal and financial information to maintain patient accounts.
- Recording and fulfilling scripts, updating financial information, recording and collecting patient charges, filing, verifying, and expediting third-party invoicing and fulfillment.
- Maintaining business office inventory and equipment by checking stock, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies, and liaising with the Office Manager regarding scheduling equipment service and repairs.
- Protecting patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
- Maintaining operations by following policies and procedures, reporting needed changes, and liaising with admin and other medical team members pre and post-therapy, and participating in shared decision-making.
- Accurately using online booking systems and assisting with patients calling with questions and following up.
Qualifications:
- Educated to GED level.
- Previous experience working in customer-serving environments.
- Experience in a medical setting is preferable.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity to join our team at RELIVE Health Vero Beach.
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