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Product Support Specialist

2 months ago

Frankfort, Kentucky, United States Teradyne Full time
Job Description

At Teradyne, we are seeking a highly skilled Technical Support Engineer to join our MiR (Mobile Industrial Robots) Technical Support team. As a key member of our global technical support team, you will be responsible for providing top-tier technical support to our partners and customers.

Responsibilities:
  • Ensure the optimal performance of our robots through the provision of responsive technical support.
  • Develop and provide technical training and materials to our distributors and customers.
  • Work with cutting-edge technology within mobile robotics.
  • Lend support to global applications whenever necessary.
  • Foster robust connections with our distributors and end-users.
  • Deliver expert-level communication, both written and verbal.
  • Handle urgent customer questions and prioritize their needs for efficient problem-solving.
  • Schedule and coordinate customer onsite visits, ensuring smooth logistics and customer satisfaction.
  • Analyze and interpret error logs to diagnose issues and determine appropriate solutions for robot repairs.
Requirements:
  • Strong technical skills and knowledge of mobile robotics.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a global team.
  • Hybrid work arrangement, operating from our office located in Novi, MI.