Customer Service Coordinator

4 weeks ago


Greer, South Carolina, United States MSI Viking Full time

Job Title: Customer Service Coordinator

Job Summary:

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.

We are seeking a skilled and customer-focused Customer Service Coordinator to manage customer inquiries, resolve customer issues, and ensure customer satisfaction. As our customers' main point of contact, you will work closely with our sales and technical teams to provide a seamless customer experience.

Duties and Responsibilities:

  • Provide status updates to customers
  • Process customer purchase orders and create work orders
  • Quote and schedule in lab work orders
  • Schedule calibration of company standards
  • Invoice work orders
  • Assist other areas of the warehouse when needed

Requirements:

  • Excellent communication skills (internal and external)
  • Excellent organizational skills
  • Ability to multi-task and work through interruptions
  • Must be able to sit at a computer for 8-10 hours a day
  • Able to lift up to 50lbs.
  • Bending, kneeling, standing, grasping objects required

Benefits:

  • Competitive pay based on skills and qualifications
  • Medical, dental, disability, and life insurance
  • 401k with Company match
  • Paid vacation and company holidays
  • Continuing Education Opportunities


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