Automotive Call Center Representative
4 weeks ago
We are seeking a highly motivated and results-driven Call Center Representative to join our team at Northside Auto. As a key member of our Vehicle Buying Center, you will be responsible for connecting with customers, building relationships, and driving sales.
Key Responsibilities- Make outbound prospecting calls to potential customers to discuss their vehicle needs and interests.
- Send outbound written communication to follow up on leads and build relationships with customers.
- Follow up on leads from various sources, including Private Party Listings and Kelly Blue Book Instant Cash offers.
- Use our CRM system to communicate, follow up, and track interactions with customers.
- Utilize our Appraisal Tool to assess the values of vehicles and provide accurate information to customers.
- Use Buy Center Word-Tracks for inbound and outbound telephone conversations to ensure consistency and professionalism.
- At least 2 years of phone experience, with a strong focus on customer service and sales.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Mathematical and critical thinking skills, with the ability to analyze data and make informed decisions.
- Strong emotional intelligence, with the ability to build rapport with customers and colleagues.
- High school diploma required, with a college degree preferred but not necessary.
- Demonstrated experience in following clear processes and procedures, with a strong attention to detail.
- Ability to type 30 WPM with 95% accuracy, with basic computer and internet skills.
- Strong, consistent work ethic, positive attitude, and ability to work well with others.
- Fluency in Spanish is a plus, but not required.
- Ability to work on Saturdays, with one day off during the week and Sundays closed.
- $22 - $35 per hour, with a base pay of $18.00/hr plus bonus for vehicles purchased.
- Pay increases and paid time off, earned on a set schedule over time.
- Employee discounts on parts, service, and repairs.
- Emergency 'Bring Your Kids To Work' Days.
- Referral bonus program.
- Quarterly dinner at the owner's house.
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