Customer Service Representative II

17 hours ago

Allentown, Pennsylvania, United States Clean Earth Holdings Full time
{"Job Title": "Customer Service Representative II", "Job Description": "

At Clean Earth Holdings, we are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met in accordance with their service agreements.

Key Responsibilities:

  • Answer incoming phone calls from clients and residents
  • Email or call customers who have not been serviced in a year and update notes in Salesforce
  • Create orders for pickups/delivery and send certificates of recycling
  • Create master/update account setups for new customers in receiving software
  • Generate quotes and pricing agreements for current and new customers assigned to CSRs
  • Provide information to new inquiring leads and direct them to management
  • Enter/update waste profiles into profiling software
  • Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website
  • Collaborate with AR teams on customers with outstanding invoices/take credit card payments/update notes in Billing System
  • Receive/Send Certificate of Insurance requests for current and new customers
  • Assist Sales Reps with other related information needed for their customer accounts
  • Create tonnage reports for current customers
  • Assist shipping and receiving with unscheduled deliveries at our facilities
  • Assist Billing team with pricing updates on current orders
  • Assist transportation customer pickup timeframes
  • Provide light training to new CSRs
  • Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR

Requirements:

  • High school diploma/GED coupled with 3+ years of work experience in a customer service role
  • High level of Customer Service acumen and business acumen
  • Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
  • Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
  • Experience using a CRM system or web-based programs, proprietary online applications
  • Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
  • Ability to manage several tasks simultaneously and meet deadlines

We offer competitive benefits, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. Clean Earth Holdings is an equal opportunity employer and welcomes applications from diverse candidates.

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