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Customer Service Specialist

2 months ago

Chicago, Illinois, United States Do-Rite Donuts Full time

Job Summary

We are seeking a highly skilled and customer-focused Barista/Counter Service Representative to join our team at Do-Rite Donuts. As a key member of our staff, you will be responsible for providing exceptional service to our guests, taking and preparing food and beverage orders, and ensuring a seamless dining experience.

Key Responsibilities

  • Guest Service
    • Provide warm and sincere greetings to guests
    • Anticipate and meet guests' needs
    • Respond to guest challenges with patience and courtesy
  • Order Taking and Preparation
    • Take and confirm food and beverage orders accurately
    • Prepare and serve coffee, espresso, and other beverages
    • Process payments and balance sales/receipts
  • Food Safety and Sanitation
    • Understand and follow food allergy procedures and special orders/restrictions
    • Comply with all safety and sanitation guidelines and procedures
  • Teamwork and Communication
    • Work effectively with other team members to ensure seamless service
    • Communicate clearly and professionally with guests and staff

Requirements

  • Ability to work a variety of hours, days, and shifts, including weekends
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant
  • Ability to lift up to 50 pounds and move safely through all areas of the restaurant
  • Ability to multitask calmly and effectively in a busy, stressful environment

What We Offer

  • A fun and dynamic work environment
  • Opportunities for professional growth and development
  • A competitive compensation package