Customer Service Representative

3 weeks ago


Chicago, Illinois, United States TelAssist Full time
Customer Support Specialist Job Description

At TelAssist, we're seeking a detail-oriented and compassionate Customer Support Specialist to join our team. As a key member of our inbound call center, you'll be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle incoming calls professionally and efficiently
  • Provide and request required information, transfer calls, or take messages as necessary
  • Work on our state-of-the-art call processing system and be trained on various call center tools

Requirements:
  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows-based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Compensation:

$21 / Hour with Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

Part Time
Various shifts available - evenings and weekends
Must be available to work a weekend day (Sat or Sun each week)

Training:

Training will last approximately one week. On your second week, you will move to your new set schedule.

Don't miss out on this opportunity to join our team and make a direct impact on our clients' everyday operations.

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