Customer Service Representative

4 weeks ago


Chicago, Illinois, United States Sonoma Construction, LLC Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Sonoma Construction, LLC. The ideal candidate will possess excellent communication skills, both verbal and written, and have a thorough understanding of our products and services.

This role requires a strong ability to troubleshoot customer issues, provide detailed information about our offerings, and maintain a positive relationship with our clients.

Key Responsibilities
  • Provide exceptional customer service and support via various communication channels.
  • Develop and maintain a comprehensive knowledge of our products and services.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Meet or exceed sales targets and contribute to the growth of our business.
  • Train and mentor junior staff members to ensure a high level of customer satisfaction.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 2 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software and Microsoft Office.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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