Guest Accommodations Liaison

15 hours ago


Shingle Springs, California, United States Quality Inn & Suites Full time

We are looking for a skilled Front Desk Agent to join our team at Quality Inn & Suites. In this role, you will be responsible for providing top-notch support to our hotel guests, ensuring their stay is smooth and enjoyable.

About the Position:

This position involves working closely with our hotel staff to deliver a high level of service to our guests. You will be responsible for managing room assignments, handling guest requests, and resolving any issues that may arise.

  • Main Responsibilities:
  • Registering and assigning rooms to guests
  • Confirming phone and online reservations
  • Responding to guest needs, requests, and complaints
  • Collecting payment from guests
  • Keeping records of occupied rooms and guests

Requirements:

To succeed in this role, you will need:

  • A strong background in customer service, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and think critically
  • A positive attitude and a passion for delivering exceptional customer service

Salary Range:

The estimated salary for this role is $40,000 - $55,000 per year, based on experience.



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