Customer Service Liaison
1 week ago
At Saratoga Casino & Hotel, we are seeking a skilled Customer Service Liaison to join our team. As a key representative of our organization, you will play a vital role in ensuring that our guests receive exceptional service and support during their visit.
The successful candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle a high volume of customer inquiries and concerns. A strong focus on providing timely and courteous resolutions is essential in this role.
Key Responsibilities:
- To provide top-notch customer service by responding promptly and professionally to all guest inquiries and concerns.
- To resolve issues efficiently and effectively, using problem-solving skills and sound judgment.
- To maintain accurate records of guest interactions and communicate with other departments as necessary.
Requirements:
- Bachelor's degree in Hospitality, Business Administration or related field.
- A minimum of 2 years of experience in customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
Benefits:
- A competitive salary of $40,000 - $60,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
About Us:
Saratoga Casino & Hotel is a dynamic and growing organization committed to delivering an exceptional gaming and entertainment experience to our guests. We value our employees and offer a range of opportunities for professional growth and development.
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