Hotel Front Desk Ambassador
7 days ago
We are seeking a highly skilled Accommodation Services Manager to join our team at Common Thread Hotels. As a Hotel Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating a memorable stay.
Job SummaryThis is an exciting opportunity to work with a dynamic team and make a real difference in the lives of our guests. If you have a passion for customer service and experience working in the hotel industry, we would love to hear from you.
Key Responsibilities:
- Manage all aspects of guest accommodation, including check-in, check-out, and reservation management
- Welcome guests upon arrival and assign rooms, ensuring a seamless and personalized experience
- Provide information about the hotel, available rooms, rates, and amenities, addressing any queries or concerns guests may have
- Liaise with housekeeping staff to ensure rooms are clean and fully furnished, maintaining the highest standards of quality and comfort
- Respond to client complaints in a timely and professional manner, resolving issues promptly and efficiently
- Maintain updated records of bookings and payments, ensuring accuracy and attention to detail
- Take food and beverage orders from guests and process them through our POS system, providing exceptional service and hospitality
- Making cocktails and other beverages for guests, adding a personal touch to their stay
Requirements:
- Previous experience as a Restaurant Server, Bartender, or Front Desk Agent, preferably in a similar role
- Familiarity with hotel reservations software is a plus, but not essential
- Positive and outgoing customer service attitude, with excellent communication and organizational skills
The ideal candidate will be a team player, passionate about delivering exceptional service and creating unforgettable experiences for our guests. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, apply now
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