Bakery Operations Manager

5 days ago


Knoxville, Tennessee, United States Insomnia Cookies Full time
Job Summary

As a Shift Leader at Insomnia Cookies, you will be responsible for leading the bakery team during nighttime shifts. Your primary goal will be to ensure the smooth operation of the store, providing excellent customer service and quality products to our guests.

Key Responsibilities
  • Provide exceptional customer service and quality products to all guests
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team
  • Manage cash handling and deposits
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Requirements
  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed
About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. We have since grown into a rapidly expanding company with over 290 stores globally. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night.



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