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Service Excellence Representative

2 months ago

Fort Worth, Texas, United States KITE'S CLEANERS, INC. Full time

Position Overview

KITE'S CLEANERS, INC. is in search of a dedicated individual to collaborate with a small team, focusing on fostering and sustaining client relationships through exceptional service.

Key Responsibilities

  • Uphold the standards of the call center as established by the organization.
  • Deliver precise and courteous assistance to customers.
  • Count, invoice, and inspect garments for stains or damages, while checking for foreign objects.
  • Clearly explain the various services offered.
  • Notify customers of any potential issues.
  • Sort, tag, and inspect garments to ensure they are returned to the correct clients.
  • Maintain a clean work environment and ensure sufficient supplies are available.
  • Collaborate with all departments to guarantee a seamless and positive customer experience.
  • Communicate effectively to research and resolve customer service inquiries and challenges.

Qualifications

  • A minimum of 3 years of experience in a fast-paced, customer-oriented retail environment.
  • Bilingual abilities are advantageous.
  • Stable employment history.
  • Must pass a drug test and background check.
  • Willingness to work on weekends and extended hours as necessary.
  • Able to lift and carry garments.
  • Capable of standing for prolonged periods.

Benefits

  • Starting pay of $13.00 per hour, with an additional $0.50 per hour on-time bonus.
  • Health insurance coverage.
  • Paid vacation time.
  • Paid holidays.
  • Profit-sharing opportunities.
  • 401K plan with matching contributions.
  • Complimentary cleaning allowance.

Application Process

We invite qualified candidates to submit their applications for the Customer Service Representative position.