Technical Duty Officer

1 week ago


San Diego, California, United States ServiceNow Full time
Job Description

At ServiceNow, we're seeking a highly skilled Technical Duty Officer to join our team. As a key member of our Cloud Operations team, you'll play a critical role in ensuring the availability and performance of our cloud platform.

Key Responsibilities:
  • Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers.
  • Coordinate all recovery efforts and lead as the crisis manager during major outages to provide rapid relief and resolution to any issue impacting the operational environment.
  • Develop new solutions and build requirements for new procedures and automations, verifying that these new services meet our needs before they are released to the production environment.
  • Drive organization-wide change by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships with cross-functional teams.
  • Make operations more effective by continually training and mentoring the team on all aspects of the operational environment.
Requirements:
  • 6+ years of experience in Linux enterprise service operations, SRE, or Systems Engineering.
  • In-depth understanding of technology associated with operating a service or platform in the public or private cloud.
  • Meticulous analytical skills to identify and understand the root cause of critical issues.
  • Excellent collaboration skills across diverse cross-functional teams.
  • Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN.
  • Working knowledge of BASH, Python, Perl, or other scripting languages.
  • Incident management experience with the ability to work under pressure and remain calm and composed during a crisis.
  • Strong communication skills to collaborate effectively with other teams.
What We Offer:

We offer a competitive salary, equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location.



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