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Multifamily Leasing Coordinator

2 months ago

Atlanta, Georgia, United States Cortland Company Full time
Job Overview

We are seeking a highly organized and detail-oriented Screening and Application Specialist to join our team at Cortland. As a key member of our leasing team, you will play a critical role in ensuring a seamless and efficient leasing process for our residents and onsite teams.

Key Responsibilities
  • Act as the main point of contact for resident applicants, providing exceptional customer service and ensuring timely communication throughout the application and approval process.
  • Oversee and administer all prospective applications, ensuring accuracy and compliance with established processes and guidelines.
  • Generate accurate leases and execute them prior to move-in date, working closely with applicants to prepare lease documents for signature and approval.
  • Collect, review, and verify all supporting documentation needed for approval, including proof of income, rental history, photo ID, employment history, and further investigation of credit/criminal as needed.
  • Ensure proper documentation is loaded into OneSite and drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements.
  • Send any adverse action letters to denied applications and engage with communities to provide daily reports, maintaining reporting for Lease Specialist flow and closing-out Final Account Statements.
  • Input and maintain lease data, as well as maintain funnel and CRM for tracking important dates and tasks.
Requirements
  • Strong 2+ years of experience in a role that requires organization, scheduling, and working collaboratively with others; experience working in the multifamily, real estate, or a customer-focused industry preferred.
  • Bachelor's degree or relevant business degree.
  • Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies.
  • Stellar written and verbal communication skills, cultural adeptness, and a proactive, service-centered, and team-building attitude.
  • Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment.
  • Strong work ethic and respect for sensitive, confidential information.
  • Bilingual is preferred.
  • Flexibility to work weekends and/or extended hours as needed.
About Cortland

Cortland is a leading multifamily company that creates, reimagines, and manages apartment communities for residents nationwide. We are headquartered in Atlanta, GA, and have communities and regional offices across the country and overseas. Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations.

We are an equal opportunity employer and proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.