Leasing Consultant

4 weeks ago

Atlanta, Georgia, United States FCA Management, LLC Full time
Job Description

At FCA Management, LLC, we are seeking a highly motivated and detail-oriented Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals.

Key Responsibilities:

  • Perform all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks.
  • Inspect apartments prior to resident move-in and ensure apartments are in move-in ready condition and schedule any outstanding items to be addressed with the maintenance team.
  • Stay informed about current market and competitor conditions that may impact the community's occupancy and sales results, develop and implement short- and long-term marketing plans and goals to sustain occupancy, and follow the community's established policies related to concessions, specials, and other programs to boost occupancy.
  • Design and execute marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools, and following other community-specific marketing plans, drives, and special programs.
  • Use the on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Ensure that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
  • Follow-up with prospects and new residents to ensure satisfaction by sending thank-you notes and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
  • Execute and perform activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
  • Respond quickly and courteously to resident and client/owner concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements:

  • High School diploma, GED, or an employment history that demonstrates the application and usage of a sales, marketing, internet, and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
  • Proficiency in word processing, property management software, and spreadsheet management programs in order to complete required reports and employment documents.
  • Valid driver's license to operate a golf cart on property.

Working Conditions:

Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Incumbents must be able to physically access all exterior and interior parts of the community and amenities.

Incumbents must be able to stand, walk, and/or sit for extended periods of time and push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Routine, local travel may be required to attend training classes, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Must be able to work a flexible work schedule, which may include weekends and/or holidays.

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