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Customer Engagement Specialist

2 months ago

Metairie, Louisiana, United States CCE Inc Full time
Job Overview

The Customer Engagement Specialist plays a vital role in our organization. This position involves delivering solutions, addressing inquiries, facilitating sales, resolving issues, and ensuring customers leave satisfied. Your expertise in customer service and sales will assist clients in identifying the products they require and guiding them through the purchasing process.

Key Responsibilities:

  • Conduct personalized presentations for both new and existing clientele.
  • Address inquiries related to mobile devices, technology upgrades, and telecommunications services.
  • Manage customer grievances and guarantee overall satisfaction.
  • Execute account modifications, negotiate payment plans, and adjust deposit figures.
  • Adhere to your schedule, arrive punctually, and maintain a positive demeanor and professionalism.

Qualifications:

  • Prior experience in customer service, sales, hospitality, or retail is preferred.
  • Must be a local resident, capable of commuting to various retail locations.
  • Possess a naturally optimistic attitude with proven strong communication abilities.
  • Availability to commence work immediately is essential.