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Marketing and Customer Support Director

2 months ago

Milwaukee, Wisconsin, United States Proven Process Group Full time
Marketing and Customer Support Manager

We are seeking a highly motivated and experienced Marketing and Customer Support Manager to join our dynamic team at Proven Process Group. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through effective marketing strategies and exceptional customer support.

Key Responsibilities:

  • Develop and execute marketing strategies to drive business growth and increase brand awareness.
  • Lead the customer support team to ensure top-notch customer service and resolve customer complaints efficiently.
  • Oversee the marketing, customer support, and logistics departments to ensure seamless operations and customer satisfaction.
  • Identify new market opportunities and collaborate with commercial resources to drive business growth.

Requirements:

  • BS/BA in Sales, Marketing, or related field.
  • Minimum 5 years of experience in customer service, sales support, and strategic marketing.
  • Strong leadership, communication, and project management skills.
  • Supervisory experience.
  • Proficiency in Microsoft Office Suite and functional CRM skills.
  • Experience in managing a Go-To-Market strategy, market trends, and Voice of Customer analytics.
  • Operational support to drive customer experience.
  • Manufacturing or Oil, gas and energy industry experience (worked with a complex physical product).

Location: Onsite in Pewaukee, WI

Note: Sponsorship is unavailable at this time.