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Operations Supervisor

1 month ago

Elk Grove Village, Illinois, United States Passport Full time
About Passport

Passport is revolutionizing cross-border e-commerce logistics as the premier international shipping carrier for e-commerce businesses. By combining our proprietary asset-light network with cutting-edge technology and exceptional customer support, we ensure seamless delivery of packages worldwide, eliminating the complexities and hassles associated with international shipping.

About the Role

As Passport's logistics operations continue to grow in complexity, the Daily Operations team plays a vital role in ensuring successful delivery and overseeing all aspects of our consolidation network. In this critical position, you will be responsible for ensuring the smooth operation of one of our consolidation centers, serving as a key member of the Daily Operations team by providing on-site support, contributing to continuous improvement efforts, and collaborating with cross-functional teams to drive growth and success.

Key Responsibilities:

  • Work on-site 5 days a week, with occasional weekend coverage during peak periods
  • Ensure the successful receipt, processing, and dispatch of Passport shipments
  • Act as liaison between consolidation centers, vendor operations, and corporate teams
  • Communicate with on-site vendors to resolve issues proactively and reactively
  • Make informed decisions regarding operational processes and priorities
  • Collaborate with leaders and team members to align operations with business requirements and goals
  • Aid in documentation creation, including SOPs and performance scorecards
  • Measure site performance and identify trends and opportunities for improvement
  • Support continuous improvement initiatives to enhance processes and efficiency
  • Provide support in resolving disputes related to deliverables, service failures, payments, and vendor performance
  • Serve as backup to on-site admin to ensure dispatching is complete, pre-alerts are sent, and other operational tasks are completed daily

Requirements:

  • 2+ years of experience in an operations supervisor role or similar
  • 2+ years of experience training and providing feedback to employees
  • Strong understanding of end-to-end parcel logistics concepts
  • Critical thinker with strong analytical skills
  • Excellent communication and interpersonal skills
  • Great time management, prioritization, and multitasking abilities
  • A reputation as a go-getter, with a solutions-oriented approach
  • Ability to work in an often ambiguous and constantly evolving environment
  • Willingness to learn and adapt to new processes and technologies
  • Excellent written and verbal communication skills
  • Experience with G Suite, Microsoft Office, Salesforce, and/or Zendesk

What You'll Get:

Competitive cash and equity packages
Healthcare, dental, and vision
401K
Monthly phone/internet stipend
Company-issued laptop
Unlimited PTO
Themed happy hours and team gatherings
Learning & Development Fund for upskilling or improving work life
One-time remote work set-up stipend
Teammates around the world in 8 different time zones