Restaurant Operations Manager
3 weeks ago
At Lou Malnati's Pizzeria, we are seeking a highly skilled and experienced Assistant General Manager to join our team. This key leadership position plays a vital role in shaping the culture of our restaurant and driving business success.
Key Responsibilities:
- Assist in achieving all budgeted financial goals, including income, sales, costs, and P&L management.
- Lead by example, demonstrating strong guest and team member orientation, and effective communication skills.
- Supervise store operations, ensuring a safe, fun, efficient, and positive team-oriented environment.
- Assist with interviewing, hiring, training, and developing restaurant team members.
- Implement strategies to improve productivity and sales, and maintain inventory, purchasing, and receiving processes.
- Coordinate special events, large parties, banquets, drop-off catering, and carry-out orders, and implement store promotions.
- Monitor and maintain the high quality of service and food, and supervise the repair and maintenance of the store.
- Provide timely feedback to the supervisor regarding service failures or guest needs.
- Ensure the location is prepared based on daily business needs and set up in all areas.
- Responsible for attending required weekly, monthly, and ad-hoc meetings.
Requirements:
- High School Diploma or GED equivalent; bachelor's degree a plus.
- Minimum 3-5 years restaurant experience.
- Ability to read and write English, follow and assign verbal and written instructions, and use math.
- Training in all aspects of the restaurant/carry out, including waiting tables, prep work, steam, and pizza.
- Must have thorough knowledge of Company products, services, policies, and procedures.
- Ability to speak Spanish a plus.
Working Conditions:
- Ability to freely access all areas of the restaurant/carry out store.
- Ability to stand, reach, bend, kneel, stoop, climb, and move about the facility.
- Ability to lift, move, or handle goods throughout the location, generally weighing 0-80 pounds.
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