Guest Services Representative
2 weeks ago
At stayAPT Suites Lackland, we are seeking a dedicated and friendly Guest Services Representative to provide outstanding service to our guests and ensure a memorable stay.
Your role will involve greeting guests upon arrival, managing their reservations, distributing room keys, and addressing any inquiries to enhance their experience.
The ideal candidate possesses excellent communication abilities, a strong commitment to service excellence, and a proactive approach to guest relations.Key Responsibilities
- Coordinate with housekeeping to ensure guest accommodations are prepared and available.
- Welcome each guest warmly, facilitating their check-in and check-out processes while ensuring accurate room assignments.
- Handle incoming inquiries via phone, online, and in-person regarding room availability, rates, amenities, and special requests.
Administrative Duties:
Maintain accurate and up-to-date records of guest accounts and transactions.
- Address and resolve guest complaints effectively and professionally.
Qualifications
- Proficient in Microsoft Office and familiar with reservation management systems.
- Exhibits strong interpersonal, organizational, and customer service skills.
- Capable of managing phone communications and handling challenging situations with composure.
- High school diploma or equivalent is required.
- Previous experience in the hospitality industry is preferred.
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