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Guest Services Representative

2 months ago

San Antonio, Texas, United States IHG Full time

Guest Services Representative (Full Time) at IHG

Company: IHG

Your Role:

  • Efficiently manage cash and credit transactions, ensuring accurate posting of charges and preparing financial deposits.
  • Oversee the management of guest safe-deposit boxes.
  • Enhance hotel profitability through effective upselling of accommodations.
  • Deliver outstanding customer service by promptly answering inquiries and greeting guests with professionalism.
  • Facilitate guest registration, issue room keys, and provide detailed information regarding hotel services.
  • Relay guest requests or concerns to management for timely resolution.
  • Address guest complaints effectively to ensure a positive experience.
  • Assist in managing guest reservations, cancellations, and modifications.
  • Encourage collaboration and high-quality service among team members.
  • Perform additional responsibilities such as conducting guest room tours and providing concierge services.

Requirements:

  • High School diploma or equivalent, with a minimum of one year experience in front desk or customer service roles.
  • Some college education is preferred.
  • Proficiency in English is required; knowledge of additional languages is advantageous.
  • Ability to stand for extended periods, lift weights up to 50 pounds, and navigate computer systems.
  • Strong skills in communication, reading, writing, and basic mathematics.
  • Demonstrated problem-solving abilities and aptitude for training.
  • Willingness to work evenings, weekends, and holidays.

Benefits:

  • Competitive salary and comprehensive benefits including uniforms, room discounts, and training opportunities.
  • Commitment to equal employment opportunities for all individuals, including Minorities, Females, Disabled, and Veterans.