Business Development Associate

1 week ago


Simi Valley, California, United States ResourceMFG Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at ResourceMFG. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities
  • Customer Service: Handle customer inquiries and resolve complaints in a timely and professional manner.
  • Business Development: Promote additional products and services to increase sales and drive revenue growth.
  • Account Management: Process forms, applications, and requests, and maintain accurate customer accounts and contact information.
  • Inventory Management: Track inventory levels to ensure timely order fulfillment and minimize stockouts.
  • Communication: Communicate effectively with internal departments to ensure seamless execution of customer requests.
  • Reporting: Provide regular updates to clients on the status of their requests and any issues that may arise.
Requirements
  • 2 years of experience in business-to-business customer service
  • Experience in a call center environment
  • Excellent oral and written communication skills
  • Organizational skills
  • Proficiency in MS Outlook, Word, and Excel
  • Fluency in English; Spanish language skills preferred
Benefits
  • Competitive pay DOE
  • Safe and clean work environment
  • On-the-job training
  • IRA and Health benefits
  • Free online education
  • Support from a dedicated recruiter


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