Operations Support Coordinator

6 days ago


Middletown, Connecticut, United States Advanced Behavioral Health Full time

**Job Overview:**

We are seeking an experienced Operations Support Coordinator to join our team at Advanced Behavioral Health. This role will be responsible for providing administrative support to the DCMM/YAS programs, ensuring seamless day-to-day functioning and efficient processing of social security applications and communications.

About the Role:

  • Provide administrative assistance to Client Financial Coordinators, Housing Coordinators, and managerial staff in managing various spreadsheets and program coverage.
  • Coordinate with managerial staff to ensure attendance and representation at program sites.
  • Maintain comprehensive knowledge of DCMM/YAS services, including benefits, eligibility, referral options, and associated forms.
  • Update Rep-Payee spreadsheet data to track applicants and ensure up-to-date information.
  • Disburse mail to program-specific sites and provide assistance to DCMM/YAS staff as needed.
  • Review TripLog information and communicate needs to the DCMM/YAS staff prior to processing payroll.
  • Assist managerial staff with scheduling staff and maintaining an active calendar.
  • Organize and maintain shared information from various program and/or site-specific data and spreadsheets.
  • Assist in audit preparation as needed.
  • Obtain census utilization information from DMHAS providers to support monthly expenditure reporting.
  • Demonstrate strong interpersonal skills to foster good working relationships with members, providers, facilities, and other ABH personnel.
  • Maintain confidentiality of all client-protected health information and adhere to HIPAA-related policies and procedures.
  • Demonstrate ethical behavior and cultural sensitivity in interactions with individuals from diverse backgrounds.

Requirements and Qualifications:

  • Bachelor's degree or equivalent combination of education, experience, and training required.
  • 1-3 years of demonstrated work experience in an administrative assistant or related position.

Skills and Abilities:

  • Ability to develop a comprehensive understanding of DCMM/YAS programs and Social Security processes related to the contract.
  • Flexibility to respond quickly and positively to shifting demands.
  • Strong attention to detail, ability to work on multiple tasks, and meet deadlines.
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, and Outlook).
  • Strong written and verbal communication skills required.
  • Excellent communication skills needed, prioritizing the needs of staff and providers.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.



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