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Healthcare Admissions Coordinator

2 months ago

Orange, California, United States University of California Full time

About Us
UCI Health is the clinical arm of the University of California, Irvine, and stands as the sole academic health system in Orange County.

UCI Health encompasses its primary facility, UCI Medical Center, a 459-bed acute care hospital located in Orange, California, along with four additional hospitals and a network of affiliated physicians throughout Orange and Los Angeles counties, as well as various outpatient care centers across the area.

Recognized among America's Best Hospitals by U.S. News & World Report for over two decades, UCI Medical Center offers advanced tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, a high-risk perinatal/neonatal program, and an American College of Surgeons-verified Level I adult and Level II pediatric trauma center, in addition to a gold level 1 geriatric emergency department and a regional burn center.

UCI Health caters to a population of nearly 4 million residents in Orange County, western Riverside County, and southeast Los Angeles County.

Your Role on the Team
Position Overview:
The incumbent acts as the initial point of contact for patients visiting the outpatient clinics. Responsibilities include performing general clerical and reception tasks, entering patient information into the registration system, and confirming insurance and/or third-party coverage. The role also involves scheduling, confirming, and canceling patient appointments.

The essential functions outlined below are not intended to be an exhaustive list of all responsibilities that may be assigned to this position, nor do they limit the duties that may be assigned if they reasonably relate to the position.

What It Takes to Succeed

Compensation and Benefits:
We provide a comprehensive array of benefits to enhance your experience at UCI. These benefits may include medical insurance, paid sick leave, vacation time, retirement savings plans, and access to various discounts and perks.

Required Qualifications:
- Must possess the skills, knowledge, and abilities essential for the successful execution of assigned duties.
- Must demonstrate customer service skills appropriate for the role.
- Availability to work weekends and holidays is required.
- Proven experience with office equipment such as printers, copiers, faxes, and scanners.
- Experience with multi-line telephone systems is essential.
- Proficiency in computer usage, including data entry and retrieval.
- Effective written and verbal communication skills are necessary.
- Ability to work variable shifts, including evenings, nights, weekends, and holidays.
- Competence in performing basic calculations and simple math.
- Ability to maintain an appropriate work pace relative to workload.
- Capacity to establish and maintain effective working relationships across the Health System.
- Proficiency in reading, writing, and speaking English is required.

Preferred Qualifications:
- Successful completion of a standardized assessment is required.
- Knowledge of medical terminology is preferred.
- Familiarity with insurance programs and/or government programs is advantageous.
- Experience with TDS, Signature, IDX is beneficial.
- Previous experience in registration, scheduling, and/or authorization processes is preferred.
- Experience in a hospital or medical office setting is desirable.
- Bilingual skills in Spanish, Vietnamese, or Chinese are a plus.
- Bilingual in English/Spanish or English/Vietnamese may be required for certain clinics.
- All final candidates must successfully complete an FBI fingerprinting process to comply with the University's cash handling policy.

Conditions of Employment:
The University of California, Irvine (UCI) is committed to providing a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an employment offer must comply with the following conditions:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Adherence to Vaccination Policies
- Compliance with Smoking and Tobacco Policy
- Commitment to a Drug-Free Environment
- Additional conditions may apply, depending on specific business unit or job requirements.

Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are dedicated to attracting and retaining a diverse workforce while honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain inclusive, equitable, and welcoming working and learning environments.

UCI provides reasonable accommodations for applicants with disabilities upon request.