Receptionist, Animal Care Center
6 days ago
We are seeking a highly motivated and compassionate Client Care Specialist to join our dedicated team at Boston West Veterinary Emergency & Specialty in Natick, MA.
As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Key Responsibilities- Client Support: Educate and support clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Exceptional Communication Skills: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease and multitasking with confidence.
- Customer Service Excellence: Provide outstanding service, building positive relationships with clients and colleagues alike.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with ease.
At Boston West, we are on a mission to advance the veterinary profession. We are a 10,000-square-foot open-concept facility equipped with digital radiology, CT, and ultrasound. Our hospital is supported by a dedicated group of technicians, client care coordinators, and a management team that values your skills, encourages critical thinking, and provides opportunities for professional growth.
Your contribution to patient care and case management is highly valued, and we support your journey toward specialty certification.
What We Offer- Competitive Compensation: $18 - $20 pending knowledge & experience.
- Benefits Package: Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time).
- Opportunities for Growth: Ample support and opportunities for advancement, including CE allowance, uniform allowance, and professional development assistance.
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