Customer Service Representative
3 weeks ago
Customer Service Specialist Job Description
Are you a customer-focused individual passionate about delivering exceptional service? Do you thrive in a dynamic work environment where you interact with customers daily?
The ITW Welding MIG Gun Division is seeking a skilled customer service professional to provide top-notch support by assisting customers with product selection, order management, and account maintenance. Collaborate with internal teams to ensure product availability and resolve customer inquiries in a timely and professional manner.
Key Responsibilities:
* Provide best-in-class customer service via phone and email
* Build strong relationships with customers, understanding their needs and ensuring satisfaction
* Partner with logistics, quality control, and purchasing departments to ensure product availability
* Resolve customer complaints and inquiries in a timely and professional manner
* Collaborate with sales and marketing teams to resolve customer issues and improve the customer experience
* Continuously strive to improve customer service processes and procedures
* Manage inbound calls to assist customers and sales teams with product and account assistance
* Efficiently enter orders into our system
* Process invoices for shipped orders
Additional duties as assigned.
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