Customer Service Representative

3 weeks ago


Mattoon Illinois, United States Rural King Supply Full time
About the Role

Rural King Supply is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is enjoyable and efficient.

Key Responsibilities
  • Handle customer phone calls and orders in a professional and courteous manner.
  • Respond to customer live chats and resolve any issues or concerns in a timely and effective manner.
  • Manage customer orders, including tracking and opening returns.
  • Communicate with coworkers to ensure customers are handled in a timely and efficient manner.
  • Use general office equipment, such as computers, telephones, and copiers, to perform job duties.
  • Participate in training programs and workshops to develop new skills and stay up-to-date on industry developments.
  • Provide friendly, proactive, and professional support to customers and colleagues.
Requirements
  • At least 1 year of customer service experience or equivalent combination of experience and education.
  • Working knowledge of Microsoft Office Suite.
  • Ability to navigate computer systems and software to assist customers or manage tasks.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
Working Environment

This is a part-time position that requires the ability to maintain a seated or standing position for extended durations. The ability to lift 15 pounds periodically is also required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.



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