Service Advisor
2 weeks ago
At Route 128 Honda, we're a family-focused, performance-motivated, values-driven company that's dedicated to providing an extraordinary experience for everyone who steps foot on our lot.
We're a locally owned and operated business that believes in our people and in serving our clients. Our teams develop and grow from within through training, mentorships, and self-motivation.
What We Offer- We're open 7:00-6:00 Monday-Friday, 7:00-4:00, and closed on Sundays
- We offer our Service advisors Commission paid weekly, CSE bonuses, and monthly spiffs
- Employee purchase program on both new & preowned cars
- Employee Parts & Service Discounts
- Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
- We offer a company-matched 401K
- Paid time off, Vacation, Sick/Personal time
- Ongoing training and development
- Room for advancement into management
We're seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you'll be responsible for checking in each client with a detailed vehicle walk-around in the service drive, reviewing open campaigns & recalls, and the client's requested services.
You'll meet or exceed targeted sales goals & the targeted customer satisfaction index, document vehicle problems by listening to customers describe them and by asking probing questions, and maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair.
You'll communicate the cost of repairs including parts & labor, contact warranty companies as needed, and monitor your customer's vehicle throughout the day ensuring repairs will be completed on or before the promised time.
You'll properly document the customer's declined repairs, review any past declines for discussion with the customer on their current visit, and educate customers on the values and benefits of proper vehicle maintenance.
You'll schedule follow-up visits and remind customers of our Customer Service Surveys.
About YouWe're looking for a highly skilled and experienced Service Advisor with 3+ years of experience as a service advisor/writer, 3+ years of customer service, and 6+ months of CDK experience.
Xtime experience is a plus.
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