Telecommunication Operations Specialist

4 days ago


Chicago, Illinois, United States Digital Direction Full time
Job Title: Telecommunication Customer Support Specialist

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.

Key Responsibilities:
  • Manage and support customers through new orders, MAC orders, move orders, complex orders, and disconnect orders.
  • Resolve billing ticket and trouble ticket issues in a timely manner.
  • Escalate and monitor outages, and project manage all orders through completion.
  • Build and maintain positive customer and internal relationships.
  • Develop and implement projects to local and IXC Telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies.
  • Review and analyze telecom order packages, submit to carriers, and manage projects through installation.
  • Implement and manage inventory records using CSRs.
Requirements:
  • 10+ years of high-level experience in a related field operations within a telecommunications company.
  • Excellent customer service skills and interpersonal skills.
  • Advanced level skills in MS Office, with a focus on Excel.
  • Ability to work under pressure and multitask.
  • Proactive, self-motivated, and determined attitude.
  • Customer-focused with an eagerness to engage when issues are encountered.


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