Telecommunications Analyst II

2 weeks ago


Chicago, Illinois, United States Abbott Laboratories company Full time
About Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Job Summary

We are seeking a motivated, customer-centric Junior Cloud Contact Center Engineer to join our growing Contact Center Services team. In this role, you will focus on operations, maintenance and assist in the implementation of Five9 cloud-based contact center. The successful candidate will work closely with senior engineers to support our cloud infrastructure and ensure seamless communication experiences to the business.

Key Responsibilities
  • Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring.
  • Participate in on-call rotation.
  • Assist in configuring and deploying cloud-based contact center platform Five9.
  • Assist in integrating cloud contact center solutions with other enterprise systems like CRMs, IVR, and reporting tools.
  • Provide input on technical documentation, including system configurations, workflows, and best practices.
  • Assist in developing training materials and provide basic training sessions to our internal teams.
  • Stay current with latest trends and best practices in cloud computing and contact center technologies.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant cloud certifications are a plus.
  • Basic understanding of cloud platforms and familiarity with networking concepts, VoIP, and telecommunication technologies.
  • Strong analytical and troubleshooting skills with attention to detail.
  • Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work well in a team-oriented environment, open to learning from senior engineers and sharing knowledge with peers.
  • Willingness to learn and adapt to new technologies and processes in a very fast-paced and changing environment.
Preferred Qualifications
  • Internship or academic project experience related to cloud computing, networking, or telecommunication systems.
  • Familiarity with scripting languages (e.g., Python, Bash) and basic experience with APIs and web services is a plus.
About Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Equal Opportunity Employer

Abbott is an Equal Opportunity Employer, committed to employee diversity.



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