Campus Retail Team Lead
2 days ago
Follett is seeking a highly motivated and experienced Retail Team Lead to join our team as a Campus Store Leader. As a key member of our retail operations team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a team of retail professionals to achieve business objectives.
Key Responsibilities- Drive Sales Growth: Execute store plans and daily operations to meet sales targets, including executing sales promotions and special events, partnering with store leadership to review financials and recalibrate goals, and operating cash registers and store systems to accept payments and make changes.
- Lead a High-Performing Team: Supervise and develop a team of retail professionals, including training and coaching, scheduling work hours, and providing coverage during breaks, lunch, and peak seasonal periods.
- Deliver Exceptional Customer Service: Partner with customers to create an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience, including greeting customers, answering phones, and resolving escalated issues.
- Campus Relationships: Communicate and partner with the campus to facilitate events, day-to-day communication of store operational activities, and maintain a positive relationship with campus stakeholders.
- Education: Associate's Degree or equivalent.
- Experience: 0-5 years of relevant experience in retail or a related field.
- Skills: Strong organizational, time management, and problem-solving skills, as well as strong customer service, communication, and presentation skills.
- Benefits: Medical, dental, and vision insurance, voluntary insurance plans, 401(k) with 100% company match, 80 hours of vacation and sick days, 10 paid company holidays, and a quarterly bonus plan.
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Campus Store Director
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Tallahassee, Florida, United States Follett Full timeAbout FollettFollett is a leading provider of educational products and services to schools and universities.Job SummaryWe are seeking a highly motivated and experienced Campus Store Director to lead our campus store operations. The successful candidate will be responsible for driving sales growth, ensuring exceptional customer service, and maintaining...
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Campus Store Director
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