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Retail Banking Specialist
2 months ago
Job Description
Job Overview
Acts as the primary contact for retail banking clients, executing essential activities to fulfill customer service and sales objectives while achieving branch targets. Functions as a versatile team member capable of processing transactions, delivering exceptional service, and providing advisory support to enhance the sales potential of each interaction. Accurately and efficiently processes transactions while simultaneously introducing products, services, and digital solutions that cater to customer needs, encouraging them to deepen their relationship with Synovus Financial. Identifies customer requirements and recognizes opportunities for cross-selling and up-selling. Aims to expand and maintain customer relationships, contributing to the financial growth of the branch. Serves as the initial line of defense against fraud and risk mitigation. Demonstrates a commitment to customer satisfaction by embodying the Customer Covenant daily. Typically, allocates approximately 60% of time to Teller responsibilities and 40% to Relationship Banker duties. Travel requirements involve visiting designated branches based on staffing and scheduling needs to perform necessary Personal Banker tasks.
Key Responsibilities
Proactively greets customers to build connections and rapport, delivering outstanding, personalized service. Takes charge of the lobby environment, welcoming customers as they enter the branch and fostering a warm atmosphere. Evaluates customer needs, shares insights on digital strategies, and directs them to appropriate service areas or banking representatives. Executes a variety of customer transactions in compliance with relevant policies and procedures, ensuring a high level of accuracy and efficiency while maximizing sales potential during each interaction. Assists customers with inquiries and resolves issues professionally. Expresses gratitude to each customer for their business, treating every individual as a valued client of Synovus. Aids customers with routine inquiries regarding account balances and information. Processes check cashing and withdrawals, ensuring verification of signatures and balances. Prepares official checks and money orders, referring customers to an officer for authorization when necessary. Counts, verifies, and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks night depository bags and records relevant information. Accepts retail and commercial deposits, verifies cash and endorsements, and provides customers with receipts. Processes savings deposits and withdrawals, ensuring signature verification. Listens attentively to customers to understand their financial priorities and promotes bank products, digital options, and services accordingly. Educates customers about Synovus offerings such as consumer and mortgage loans, IRAs, certificates of deposit, travelers checks, and credit cards. Opens and manages accounts. Interviews consumer and small business loan applicants to identify lending opportunities and may process and finalize loans. Adheres to established policies and procedures with minimal exceptions. Ensures timely completion of all operational tasks and resolution of exceptions. Enhances customer relationships by referring clients to branch team members and/or Synovus partners for cross-selling opportunities. Promotes Synovus products such as consumer deposits, loans, IRAs, certificates of deposit, travelers checks, and credit cards. Engages in proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to document and track referrals. Participates in daily team meetings, weekly sales gatherings, and training sessions. Supports sales initiatives and bank products as assigned, sharing specific product information and sales strategies. Advocates for the digital strategy and engages customers with in-branch digital tools. Complies with Branch Operations Standards, policies, procedures, and regulatory guidelines to mitigate risk. Maintains a high level of vigilance to recognize and report suspected fraud. Adheres to the business code of conduct, reporting known or suspected violations to the appropriate company authority promptly. Completes compliance and other assigned training on schedule. Exhibits professionalism in appearance, punctuality, and conduct. Maintains a clean and organized workspace. Each team member is expected to be aware of risks within their functional area, including adherence to all policies, procedures, laws, regulations, and risk limits specific to their role. Additionally, they should report known or suspected violations to the appropriate company authority in a timely manner. Performs other related duties as required.The information in this description is intended to convey the general nature and level of work performed by employees in this classification. It is not designed to be an exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
Synovus Financial is an Equal Opportunity Employer committed to fostering diversity in the workplace.
