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Network Support Specialist II

2 months ago

Savannah, Georgia, United States InsideHigherEd Full time
Job Summary

The Network Support Specialist II position provides technical support for the network infrastructure in the local area network. This role is responsible for ensuring the stability and security of the network, as well as providing timely assistance to users with network-related issues.

Key Responsibilities
  • Network Support: Provide technical support for the network infrastructure, including troubleshooting and resolving network connectivity issues.
  • Equipment Configuration: Configure and install Cisco networking equipment, including routers, switches, and firewalls.
  • System Maintenance: Perform routine maintenance tasks to ensure the network remains secure and up-to-date, including updating security patches and monitoring network utilization.
  • Collaboration: Work closely with the IT team to identify and implement solutions to network-related issues.
  • Documentation: Maintain accurate records of network-related issues and resolutions.
Requirements
  • Education: Bachelor's degree or Associate degree in a related field, such as Computer Science or Information Technology.
  • Experience: Two years of experience in a related field, with a strong understanding of network infrastructure and security.
  • Skills: Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
Preferred Qualifications
  • Industry Certifications: Cisco, Microsoft, or other relevant certifications.
  • Security Experience: Experience with security-related issues and solutions.