Assistant Store Manager

4 weeks ago

Owings Mills, Maryland, United States TOTALLY TOYS OF MARYLAND LLC Full time
Job Overview

As the Assistant Store Manager at Totally Toys, you will play a key role in supporting the Store Manager with day-to-day operations, including managing staff, ensuring a welcoming store environment, and delivering exceptional customer service.

Key Responsibilities:

  • Customer Service:
    • Assist the Store Manager in ensuring a high standard of customer service and creating a positive environment for families.
    • Engage with customers, providing toy recommendations, answering questions, and offering personalized service to enhance the shopping experience.
  • Store Operations:
    • Assist the Store Manager in the daily operations of the store, including opening and closing procedures, cash handling, and ensuring all operational standards are met.
    • Help oversee inventory management, including receiving shipments, restocking, and organizing displays to keep the store fresh and inviting.
    • Ensure the store is well-maintained, clean, and visually appealing to provide a welcoming atmosphere for children and parents.
    • Fulfill other tasks as assigned by the Store Manager to facilitate smooth store operations.
  • Staff Supervision & Training:
    • Support the Store Manager in hiring, training, and mentoring store associates, ensuring the team is knowledgeable, motivated, and aligned with store values.
    • Help create staff schedules, manage time-off requests, and ensure adequate staffing levels during peak times.
    • Lead by example by demonstrating excellent customer service, promoting teamwork among sales associates, and fostering a positive work environment for all team members.

Qualifications:

  • Enthusiasm for Toys and Children: An enjoyment of toys, puzzles, and games along with a genuine enthusiasm for creating a memorable store experience.
  • Retail Experience: Minimum of 1-2 years of experience in retail, with a focus on customer service, sales, or store management, is preferred. Experience in a boutique or specialty retail environment is a plus.
  • Leadership Skills: Ability to manage a small team, creating a fun and supportive working environment.
  • Sales-Oriented: Ability to increase sales through excellent customer engagement and product knowledge.
  • Organizational Skills: Strong organizational and multitasking skills, with attention to detail and the ability to prioritize in a dynamic retail environment.
  • Tech-Savvy: Comfortable using retail management software, including point-of-sale and inventory systems, along with social media platforms.

Personal Attributes:

  • Child-Friendly: Enjoy being around kids and have the patience and energy to interact with them in a friendly, positive way.
  • Team Player: A collaborative attitude and willingness to assist wherever needed to ensure the store runs smoothly.

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