Technical Support Specialist

4 weeks ago


Avondale, Arizona, United States Visionaire Partners Full time
Job Opportunity

We are seeking a skilled Technical Support Specialist to join our team at Visionaire Partners. This exciting opportunity will allow you to make a significant impact in a dynamic organization.

Key Responsibilities:

  • Triage and resolve technical issues related to hardware, software, and network infrastructure
  • Provide exceptional customer service and support to internal customers
  • Collaborate with IT infrastructure, security, and applications management teams
  • Develop and maintain knowledge-base articles to support IT's Continual Service Improvement efforts
  • Contribute to the development of IT Security Policies, Processes, and Procedures

Requirements:

  • 3+ years of technical support experience
  • Strong knowledge of Windows, MS Office, and Active Directory
  • Ability to work flexible hours and be on call or work some weekends
  • Excellent communication and documentation skills
  • Valid driver's license and clean driving record

Preferred Skills:

  • Cisco UCM Cloud

This is a contract-to-hire position with a 6-month duration. You will be supporting our locations in Avondale and Surprise, with occasional travel to Peoria and Mesa. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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