Helpdesk Specialist

Job Title: Helpdesk Support Specialist

Description:

We are seeking a highly skilled Helpdesk Support Specialist to join our team at CQ Medical. As a Helpdesk Support Specialist, you will be the primary point of contact for in-office and remote user support via tickets, calls, and emails. You will be responsible for triaging and troubleshooting issues with software, laptops, printers, and other equipment. You will also manage users and groups via Active Directory and Microsoft 365 / Entra ID, and use Microsoft Intune for device deployment and management, software installation and updates, and Windows Updates.

Responsibilities:

* Triage and troubleshoot issues with software, laptops, printers, etc.
* Dispatch and follow-up on previous tickets to ensure satisfaction and improve support process.
* Manage users and groups via Active Directory and Microsoft 365 / Entra ID.
* Use Microsoft Intune for device deployment and management, software installation and updates, and Windows Updates.
* Configure workstations for users, install software, migrate data, etc.
* Apply Windows Updates, software updates, device drivers, and firmware updates.
* Assist Systems Administration team with Intune deployment for device and software management.
* Assist in the creation of end-user training.
* Replace and re-order toner for printers.
* Assist all IT staff with other issues as needed.
* Support Lean culture, standard work, and constant improvement in IT.

Qualifications:

* 1 year of related experience or a degree in Computer Science or related technical area such as teaching, medical, or nursing.

Other Useful Skills and Abilities:

* Excellent customer service skills coupled with effective call handling and problem management expertise.
* Excellent communication skills (written, verbal, and listening) are essential as is the ability to quickly learn.
* Strong problem solving and analytical skills to establish facts and detect malfunctions, interpret error messages, and determine probable causes
* Ability to follow processes and suggest improvements
* Ability to work both as part of a team and independently
* Experience with Windows 10/11.
* Experience with iOS or Android devices
* Knowledge of Microsoft Office (Word, Excel, and Outlook) or Office 365.

About CQ Medical:

CQ Medical is the global market leader in radiation oncology medical devices for patient positioning and immobilization. We focus on offering high quality, innovative devices. Our team is passionate about our mission of enhancing outcomes for cancer patients around the world and stays focused on our values. We provide a broad and generous benefits package that starts on day one, value work-life balance, and have an exciting employee ownership program. All members of our team have a voice as they engage in truly meaningful work.

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