Cloud Operations Engineer
3 weeks ago
Job Summary
We are seeking a Cloud Operations Engineer to support our IC customer in delivering high-quality, cost-effective cloud solutions. As a Cloud Operations Engineer on our team, you will be responsible for maintaining and enhancing our cloud infrastructure through a strong focus on operational efficiency and customer support.
This position requires a TS/SCI clearance and eligibility to obtain a CI polygraph.
Key Responsibilities:
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Requirements:
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
Desired Skills:
- Experience administering production RedHat OpenShift clusters.
- Strong understanding of cloud APIs and interaction with the AWS/CLI.
- Experience with virtualization technologies (e.g. VMWare).
Education/Experience:
- Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
- 10+ years IT experience.
- TS/SCI + CI polygraph.
Benefits and Perks:
- Industry competitive salary well above market average.
- 401K plan with 4% company match, immediately fully vested.
- Referral bonuses up to $5,000.
- 100% company-paid benefits.
Career Growth:
- Company sponsored training and certifications.
- No questions asked professional/business/technical book reimbursement.
- Company paid training and conference attendance and travel expenses.
About Us:
Innovative Data Solutions, Inc. is a small business specializing in engineering and supporting mission critical IT infrastructure for the US Government Intelligence, Defense and Homeland Security communities.
We are a company of technology enthusiasts who thrive on exceeding expectations. We specialize in Hybrid Cloud Infrastructure, Enterprise Storage, High Performance Computing, Cybersecurity and Data Analytics.
We provide full lifecycle services: strategy, design, implementation and operations.
Our engineers are based in Washington, DC and St. Louis, MO and are experienced working with US Government installations across the US, Europe and Asia.
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