Customer Support Expert

2 weeks ago


Mount Vernon, New York, United States Phoenix Technologies Full time
About this role

We are seeking a highly skilled Customer Support Specialist to join our team at Phoenix Technologies. As a key member of our customer success team, you will be responsible for delivering exceptional support and guidance to our customers in the hospitality industry.

Key Responsibilities:

  • Develop and implement effective onboarding strategies to ensure seamless adoption of our restaurant management software.
  • Provide expert advice and guidance to customers on restaurant processes and organization, ensuring maximum efficiency and productivity.
  • Work closely with our sales and product teams to gather valuable feedback and insights on our product.
  • Identify and capitalize on upsell opportunities through proactive consultations and partnerships with integration partners.

What you'll gain:

  • A comprehensive understanding of our restaurant management software and its applications in the hospitality industry.
  • Opportunities to work with a dynamic and innovative team, driving digital transformation in the industry.
  • A chance to make a meaningful impact on customer success and satisfaction.

Requirements:

  • Proven experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

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