Customer Support Expert
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at Phoenix Technologies. As a key member of our customer success team, you will be responsible for delivering exceptional support and guidance to our customers in the hospitality industry.
Key Responsibilities:
- Develop and implement effective onboarding strategies to ensure seamless adoption of our restaurant management software.
- Provide expert advice and guidance to customers on restaurant processes and organization, ensuring maximum efficiency and productivity.
- Work closely with our sales and product teams to gather valuable feedback and insights on our product.
- Identify and capitalize on upsell opportunities through proactive consultations and partnerships with integration partners.
What you'll gain:
- A comprehensive understanding of our restaurant management software and its applications in the hospitality industry.
- Opportunities to work with a dynamic and innovative team, driving digital transformation in the industry.
- A chance to make a meaningful impact on customer success and satisfaction.
Requirements:
- Proven experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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Expert for Plant Safety Specialist
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