Technical Service Engineer
6 days ago
About the Position
The System Engineer role is responsible for delivering exceptional technical support to customers. This involves resolving complex hardware and software issues, managing ticket queues, and collaborating with cross-functional teams.
Your Key Tasks
- Offer expert technical guidance to customers on computer, application, and system-related matters.
- Maintain and improve computer systems to ensure optimal performance and security.
- Implement effective communication strategies to resolve customer inquiries and concerns.
- Stay updated with the latest technologies and best practices in IT support.
Requirements and Qualifications
- You will have (required): A degree in Computer Science or related field, strong knowledge of Microsoft Office Suite, and experience in IT support.
- You may have (preferred): 2+ years' experience in desktop support, certifications like CompTIA A+, MCP, or similar, and customer service skills.
Company Benefits and Culture
At Endress+Hauser Ltd, we foster a family-owned, friendly, and highly committed culture. Our employees enjoy a comprehensive benefits package, tuition reimbursement, and development opportunities. The estimated salary range for this position is $65,000 - $85,000 per year.
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