Digital Service Professional

3 days ago


Greenwood, Indiana, United States Alfa Laval Full time

We're seeking a talented Digital Service Engineer to join our team in Greenwood, Indiana. As an integral member of our team, you will help customers with technical operational issues by operating the Digital Solution Center and executing services according to digital service catalogue on specific products, modules, and systems.

  • You will be responsible for executing and providing technical support to the customer: remote commissioning, installation inspection, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules, and systems, at the customer site and remotely.
  • Help customers to identify their needs and perform remote troubleshooting, identification, and analysis of the customer's equipment problem.
  • Troubleshoot and resolve customer equipment technical problems remotely.
  • Monitor the connected equipment and proactively support customers and prepare monthly status reports.
Required Skills and Qualifications
  • Associate's degree in engineering or related field (required), Bachelor's degree a plus.
  • At least 2+ years of field service or equivalent experience.
  • Knowledge of rotating equipment's/Heat Transfer/fluid equipment's a plus.
Benefits

Our benefits-eligible associates enjoy healthcare, dental, and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Estimated Salary: $72,000 - $90,000

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