Executive Account Manager

1 week ago

Rochester, New York, United States Paylocity Full time
Job Title: Executive Account Manager

Paylocity is a leading provider of cloud-based HR and payroll software solutions. We are seeking an experienced Executive Account Manager to join our team and provide exceptional support to our clients.

Key Responsibilities:
  • Provide professional, knowledgeable, and reliable service to clients.
  • Develop and maintain strong relationships with assigned clients by continuously striving to meet and exceed client expectations.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve their requests.
  • Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
  • Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
  • Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
Requirements:
  • Bachelor's degree or applicable client services/industry experience.
  • Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required.
  • Prior experience in project management or problem-solving preferred.
  • Experience in a help desk environment or software support highly desirable.
  • Computer skills, including Windows and MS Office programs required.
  • Customer service focused.
  • Strong communication and listening skills.
  • Strong problem-solving/analytical ability.
  • Strong mathematical aptitude.
  • Team orientation.
  • Time management.
  • Ability to manage change.
  • Dependability.
  • Attention to detail.
Preferred Skills:
  • Self-starter with the ability to handle multiple projects at once.
  • Excellent writing skills for business communications.
  • Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved.
  • Able to identify the strengths and weaknesses of solutions or approaches to problems.
  • Able to deliver accurate information within required deadlines.
Paylocity is an Equal Opportunity Employer

We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

We actively cultivate diversity through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

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